Privacy & data

What the app records about your shoppers, how long it keeps it, and what happens when you uninstall.

This page explains what CB Customer Cart Manager stores so you can describe it accurately in your own privacy policy.

What the app records

Shopping activity

Collected by the app’s web pixel and storefront widget:

• Page views, product views and collection views
• Products added to and removed from the cart
• Checkout started, and the order placed (if any)
• The cart’s contents, totals, note and attributes

Visitor details

• Approximate location (city and country)
• Browser and operating system
• IP address

Customer details

When the shopper is logged in, enters details at checkout, or when your team assigns a customer:

• Name, email address and Shopify customer ID
• Phone number and shipping address (read from Shopify when you view the cart)

What you and shoppers enter

• Answers shoppers submit through your support form
• Notes, attributes and contact logs your team adds

Cookies and browser storage

The widget stores a random visitor identifier named _cw_vid in a first-party cookie (valid for one year) and in the browser’s local and session storage. It’s used to keep a shopper’s Cart ID consistent between pages and visits. List it in your cookie policy as a functional/analytics identifier.

How long data is kept

Cart history is kept for the number of days your plan allows, counted from the shopper’s last activity:

Plan	Retention
Free	Not retained
Basic	14 days
Advanced	60 days
Enterprise	90 days

Each day, carts older than your retention period are removed from the app, and permanently deleted 30 days later.

Who can see it

• Staff with access to the app in your Shopify admin.
• AI assistants you connect through MCP, limited to the tools you allow for each token. SMTP passwords are never shared with them.

Emails

Notification emails are sent through the CB SMTP server or your own SMTP server. Addresses that bounce or report spam are added to a suppression list so they aren’t emailed again.

If you uninstall

When you uninstall the app, Shopify automatically:

• removes the app embed from your theme,
• removes the app’s web pixel, and
• removes the widget settings the app published to your store.

Your Shopify subscription for the app is cancelled at the same time.

Data requests

To ask for a copy of your data, or for your store’s data or a specific customer’s data to be deleted, email [e-mail] from your store’s account email and include your store’s .myshopify.com address.