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From a cart, click View Activity History (in the Visitor Information card). Use ← Back to Cart to return.

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What’s on the page

Activity History

Every recorded event for this session — products viewed, added and removed, checkout started — with times and product thumbnails.

Visitor Information

Location, browser, operating system and IP address.

Customer

Contact information, shipping and billing address — or Guest customer - no customer assigned if the shopper isn’t known.

Conversion Summary

The linked draft order with its Last Synced and Remote Updated times, and a Converted to Order banner once the shopper has ordered.
The Support Tickets card lists the requests from this cart. If there are many, click View all (n) to expand the list and Show Less to collapse it.
Activity history needs the Basic plan or above.

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Reading the activity

Use the timeline to understand intent before you reach out:
  • Several views of the same product — the shopper is interested but hesitating. A size guide or a quick question can help.
  • Added, then removed — price or shipping cost may have put them off.
  • Checkout started, no order — something stopped them at checkout. This is a strong moment to offer help or a draft order.