> ## Documentation Index
> Fetch the complete documentation index at: https://codebeans-customer-cart-manager.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Fee limits & FAQ

> What fees can and can't do, troubleshooting, and how to remove fee products when you stop using fees.

## Limits

| Limit | Details |
| - | - |
| **Active fees** | Up to 20 active at once, depending on your plan (1 on Free, 5 on Basic). Drafts don't count. |
| **Tag and collection conditions** | Across all your fees: up to **3 different tag lists** and **2 different collection lists**, each with up to 100 tags or collections. Fees that use exactly the same list share it, so reuse a list where you can. A fee that would need one more list stays inactive, and the Fees page tells you why. |
| **States and provinces** | Fees can depend on the country, not the state or province. |
| **Large carts** | Fees are charged on carts of any size Shopify allows, including large wholesale carts with hundreds of lines. |
| **Other bundle apps** | If another app also changes the same cart line (bundles, add-ons), the app that was installed first wins for that line. |
| **Rounding** | When a fee is split across several units of a product, it's rounded **down** by at most a cent or two — shoppers are never overcharged. |

## FAQ

> [accordion] A fee isn't being charged
>
> 1. Check the fee is **Active**.
> 2. On the Fees page, look for a banner saying a fee **is active but not being charged** — it explains why (for example, your plan's limit).
> 3. Open the fee and use the **Live preview** with the same products: it tells you which condition isn't met.
> 4. Country-based fees only appear at **checkout**.

> [accordion] The fee shows inside the product line, not as its own line
>
> Switch on the **Cb Fees & Surcharges** app embed in your live theme. See [Fees on your storefront](https://codebeans-customer-cart-manager.mintlify.site/fees/storefront.md).

> [accordion] Do discount codes reduce fees?
>
> Percentages are calculated on prices before discounts. A discount that applies to the whole order can also reduce the fee line, the same as any other line.

> [accordion] Is tax charged on fees?
>
> Only if you turn on **Charge tax on this fee** for that fee.

> [accordion] Why are there products tagged cb-fee in my store?
>
> Each fee is a hidden product (not shown in search or collections) so it can appear in carts and on orders. Manage them from the app rather than in Shopify admin.

## Stop using fees or uninstall

Uninstalling the app stops fees being charged, but the hidden fee products stay in your store. To remove them:

**1. Open Fees & Surcharges**

Scroll to **Remove fee products** at the bottom of the page.

**2. Remove them**

Click **Remove fee products** and confirm. Every fee is deactivated and its product deleted. Your fee settings stay in the app, so you can activate them again later.


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